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About event

The Customer Experience in the Digital Era

From new modes of consumption to evolving customer journeys, clienteling, platformization, last mile, ROI and KPI in loyalty programs, Web 3 and metaverse, ... join us as we rethink the customer experience in the digital era at our knowledge sharing event: Comarch User Group 2022. On the afternoon of the 15th, speaking sessions will be followed by a cocktail party. You will also be able to indulge in the magic of this environment, and even try to back a winner in the twilight races.

On September 15 and 16, 2022, join us and a dozen experts in retail, customer experience and engagement, in the exceptional setting of the Paris Longchamp Racecourse, to discuss the digital transformation underway and prepare for the retail of tomorrow.

We offer 2 conference courses, one focused on unified commerce, the other on customer experience. Select the tag "Customer experience" or "Unified commerce" in the agenda below to view the presentations dedicated to each theme. The event will be presented in French and English.

Featuring speakers from:
Forrester Consulting, Auchan, Velvet Consulting, Olivier Dauvers, PMU, and many others.

Agenda

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Date
  • 15 Sep
  • 16 Sep

Speakers

  • Janusz Filipiak
    Janusz Filipiak Founder, President and CEO of Comarch
  • Arkadiusz Ilgowski
    Arkadiusz Ilgowski Country Manager, Comarch France
  • Anthony Delvallé
    Anthony Delvallé General and Commercial Director, Comarch
  • Jean-Michel Lobry
    Jean-Michel Lobry Journalist, CEO of the Rossel Group audiovisual division
  • Isabelle Musnik
    Isabelle Musnik Founder and Director of the publication, INfluencia
  • Thomas Husson
    Thomas Husson Vice President, Principal Analyst at Forrester Research
  • Emmanuel Vivier
    Emmanuel Vivier Co-founder, HUB Institute
  • Olivier Dauvers
    Olivier Dauvers Retail Journalist
  • Paula Thomas
    Paula Thomas Founder and Show Host - Let's Talk Loyalty Podcast
  • Laurent Petit
    Laurent Petit Head of Solutions for Customer, Digital & Checkout Information Systems, Auchan Retail
  • Corina Catelin - Mitu
    Corina Catelin - Mitu Program and Project Manager / Product Manager SAFe, PMU
  • Arnaud de la Porte du Theil
    Arnaud de la Porte du Theil IT Technical Director, PMU
  • Antoine Rucho
    Antoine Rucho Head of Ecommerce & CRM, KFC France
  • Julia Decarsin
    Julia Decarsin International Director, Gémo (Eram Group)
  • Michael Gressier
    Michael Gressier Loyalty Program Business Development, Decathlon France
  • Nicolas de Taeye
    Nicolas de Taeye CIO & CTO, Irrijardin
  • Thierry Desaleux
    Thierry Desaleux Global Performance Manager - Ekosport
  • Dariusz Lipiński
    Dariusz Lipiński COO, InPost Group (Mondial Relay)
  • Nevine Baracat
    Nevine Baracat CRM & Brand Lead, SAQ
  • Frédéric Carcopino
    Frédéric Carcopino Deputy IT Director for Digital Solutions
  • Romain Blanchet
    Romain Blanchet Head of Digital & E-Commerce, 4 Pieds
  • David Royer
    David Royer Loyalty Consulting Director, Comarch
  • Eric Leyval
    Eric Leyval Retail mission Director, Comarch
  • Jessica Lavigne
    Jessica Lavigne CRM & Loyalty Consultant, Comarch
  • Eva Marquez
    Eva Marquez CRM & Loyalty Consultant, Comarch
  • Louis Masson
    Louis Masson Retail consultant, Comarch
  • Jean-Christophe Bourgeois
    Jean-Christophe Bourgeois Business Analyst, Comarch
  • Clément Lefebvre
    Clément Lefebvre Sales Engineer, Comarch
  • Michel Setera
    Michel Setera General and Commercial Director, Comarch
  • Matthieu Lacroix
    Matthieu Lacroix CMO, Comarch
  • Aurore Druelle
    Aurore Druelle Sales manager, Comarch
  • Laura Ducournau
    Laura Ducournau Head of customer experience, Velvet Consulting
  • Axel Detours
    Axel Detours Co-Founder, Captain Wallet
  • Michał  Stadnicki
    Michał Stadnicki Business Intelligence BU Director
  • Lukasz Sloniewski
    Lukasz Sloniewski Head of R&D - Loyalty & Marketing Solutions at Comarch
  • Matthieu Torras
    Matthieu Torras Director Of Products - Innovation Team, Acrelec
  • Thomas Devilder
    Thomas Devilder Co-founder, Allcolibri
  • Arnaud Chapis
    Arnaud Chapis Co-Founder and COO, imagino
  • Vincent Béhague
    Vincent Béhague CEO, Adix

Place

  • Hippodrome ParisLongchamp
    V65H+GV Paris, France
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Hippodrome ParisLongchamp Hippodrome ParisLongchamp
V65H+GV Paris, France

Event coordinator