About event
The relationship between business and technology is very dynamic. To keep up with all the new trends, solutions, and original ideas, business pioneers and industry enthusiasts need a platform to bring them together.
That’s precisely what Comarch User Group 2023 is. A three-day event filled with inspiring speeches, presentations, and case studies can be your mine of information about current challenges and dynamics in the B2B&B2C world. It’s the perfect opportunity to network with other innovators and learn about new market trends, the latest technological advances, or the power of AI/ML-based solutions in Loyalty, Telecommunications, and Banking&Insurance.
Join in and find out what drives business in the digital era!
The conference and accompanying events are free of charge for Comarch Customers.
Date: 9-11th May 2023 Venues: Comarch Headquarters, Gallery of the 19th Century Polish Art in the Sukiennice, Accommodation: Here you can book a stay with a special discount code Entry: For the invited only |
Why attend?
- You will be part of a special three-day event for loyalty, telecommunications, banking and insurance experts
- An inspiring and eye-opening presentation will reveal new market trends
- You will be in a space to discuss innovations for improving customer experience, technological advancements and their practical use for achieving better business results
- Meeting in person over 400 professionals from different industries willing to exchange their knowledge and experience
- A unique opportunity to visit Comarch Innovation Space – a place where you can learn about a wide range of modern technological solutions offered by Comarch
- Discovering Polish culture, tradition, cuisine and magnificent places located in Kraków’s Old Town – the event will take place in one of the most iconic venues of Kraków
- For Comarch customers, the event is free of charge
Visit Comarch Innovation Space
During Comarch User Group and your visit to Comarch’s headquarters, you will have the opportunity to visit the multi-sector Comarch Innovation Space, where technologies of tomorrow are presented.
Comarch 5G LAB presents the possibilities offered by the fifth generation of telecommunications networks. In the new space, you can get acquainted with Comarch systems equipped with 5G technology and the management platform behind it, supporting business processes of enterprises from almost every sector of the economy, including telecommunications service providers. For more information about Comarch 5G LAB, please visit: https://www.comarch.com/telecommunications/5g-lab/
Experience new technologies that change the world and sign up for a free Comarch Innovation Space tour!
Our experts will be available for you throughout the CUG conference, so please contact your Account Manager to schedule a visit to Comarch Innovation Space on 9th May (pre-conference day) or 10th May (first day of the conference).
A short video summary of last edition of the cross-sector CUG conference:
Agenda
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Date
- 09 May
- 10 May
Speakers
Aleksander Kwaśniewski President of Poland (1995-2005)
Prof. Janusz Filipiak Founder, CEO and President of the Management Board of Comarch SA
Paula Thomas Founder and CEO - Let's Talk Loyalty Podcast
Piotr Kozłowski VP Consulting, Airline/Travel Loyalty, Certified Loyalty Marketing Professional™ (CLMP)
Wojciech Kempny Consulting Director at Comarch, Certified Loyalty Marketing Professional™ (CLMP)
Maciej Tyczyński Head of R&D, Services Sector
Sami Nachawati Consulting Director at Comarch
Jacek Lonc VP, Head of Telco Sales & Business Strategy Division at Comarch
Łukasz Mendyk OSS Product Manager at Comarch
Bogumił Dąbrowski BSS Solution Manager at Comarch
Mateusz Cieślak Head of FSM Consulting at Comarch
Maciej Sałata SME & Corporate Banking at Comarch
Suryaveer Singh Head of Loyalty, CRM and Data Analytics at ENOC
Andrzej Przewięźlikowski Vice President, Director of Financial Services Division at Comarch
Arvid de Coster CEO & Co-Founder WeGroup
Maciej Dylewski International Business Director at Comarch
Marcin Wąsikowski Managing Director, Head of Bancassurance and Affinity Sales and Sales Support Division, UNIQA
Rafał Gilarski Business Intelligence Consulting Director at Comarch
Wojciech Trybuszkiewicz Managing Director, Bancassurance & Affinity, GENERALI
Karol Leszczynski Factoring Product Development Manager at Comarch SA
Bill Hanifin CEO Wise Marketer Group (WMG), Certified Loyalty Marketing Professional™ (CLMP)
Gaurav Jain Head of Products at Ahli United Bank of Kuwait
Paweł Świerszcz Product Manager at Comarch
Andy Tiller Executive Vice President at TM Forum
Tymoteusz Wrona Head of Presales in Telecommunications Division at Comarch
Tomasz Fryc Chief Technology Officer at Alior Bank
Syed Shahbaz Ahmad Project Manager at ANB Bank
Raffael Fappiano Product Manager - Azul Brazilian Airlines
Simon Peterman CEE at Raiffeisen Factor Bank AG in Austria
Mahmoud Ibrahim Saafan Head OF Transaction Banking & Escrow at Ajman Bank
Konrad Klimek President of the Management Board of KUKE Finance S.A.
Jerzy Dąbrowski Vice Chairman of the Board, Faktoria Sp. z o.o.
Simone Panizza C Consulting International Markets Coordinator
Julien Beenakkers CEO at Future Connections
Reginald Delhez Digital Transformation Manager at Future Connections
Peter Gustavsson Head of Loyalty Solutions team within Scandinavian Airlines (SAS) Digital & IT
Hamdan Khan Consulting Leader for EY
Kwaku Debrah Senior Advisor at EY
David McKinnon Principal Project Manager at PG&E
Bryan Arline IT Product Specialist Expert at PG&E
Mateboho Malope Group Loyalty Executive at Vodacom Group
Kimmo Aalto Head of Business Sourcing, OP Financial Group
Christer Buen Product Manager- Loyalty, Norwegian Reward
Adrian Korczyński Chief Information Security Officer at Comarch
Piotr Stokłosa Senior Account Manager at Comarch
Beth Leverton Director of Rewards & Loyalty at Ford Motor Company
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Aleksander Kwaśniewski
President of Poland (1995-2005)
Aleksander Kwaśniewski is a former President of Poland. He served for two successive terms from 1995-2005. Aleksander Kwaśniewski won the Polish presidential elections in December 1995, defeating incumbent Lech Walesa. One of Mr. Kwaśniewski’s first great achievements was to bring about a new democratic Constitution in Poland, which became effective in July 1997. Highly popular in his country, he was re-elected in 2000 for a second and final five-year term. During his Presidency, he played a key role in the reconciliation between the Poles and the German, the Jewish and the Ukrainian people. He further inspired the international mediation efforts during the 2004 Orange Revolution in Ukraine, helping the young democracy to prevail. Finally, he also was a strong advocate of EU and NATO integration, and made Poland join both institutions during his tenure. Mr. Kwaśniewski was appointed Distinguished Scholar in the Practice of Global Leadership at Georgetown University, where, as a visiting faculty member, he teaches students in the Edmund A. Walsh School of Foreign Service. Until November 2013, Mr. Kwaśniewski co-lead the European Parliament monitoring mission in Ukraine to monitor the criminal cases against Yulia Tymoshenko, Yuriy Lutsenko and Valeriy Ivaschenko. He is a member of the Atlantic Council of the United States, Chairman of the Board of Yalta European Strategy, Founder of the Amicus Europae Foundation, member of Club de Madrid and of the Global Commission on Drug Policy, Member of Supervisory Board of the Foundation and the Babyn Yar Holocaust Memorial Center. Since 2019 Mr. Kwaśniewski is a Member of the International Advisory Council (IAC) to Uzbekistan. In 2020 he become a Chair of the Eastern Europe and Central Asia Commission on Drugs.
Prof. Janusz Filipiak
Founder, CEO and President of the Management Board of Comarch SA
Janusz Filipiak holds the title of Professor in technical sciences. He completed managerial courses in Japan and conducted research projects in Australia, Canada and the United States. He is an author of over one hundred publications and six books on data transmission and teleinformatics.
In the 1990s, he was an ordinary professor at the AGH University of Science and Technology in Kraków. By the age of 39, he had been awarded the title of Professor by the President of the Republic of Poland.
He established Comarch – the first Polish company based on knowledge in 1993.
Professor Filipiak has received many honors for outstanding contributions to the development of telecommunications and information technology and achievements in charity and social activities. In 2004, he was honoured by the President of the Republic of Poland with the Knight's Cross of the Order of Polonia Restituta, and in 2012 with the Officer’s Cross of the Order of Polonia Restituta. In 2013, he received the prestigious IEEE Communications Society Distinguished Industry Leader Award 2012 for his contribution to the development of the communications industry and IT technologies. In 2016, the President of the Republic of Poland recognised Janusz Filipiak for his service to Polish business, by awarding him an Individual Prize.
Paula Thomas
Founder and CEO - Let's Talk Loyalty Podcast
With over twenty-five years blue-chip marketing experience, Paula is the founder and CEO of the award-winning podcast “Let’s Talk Loyalty”, the world’s first podcast dedicated to loyalty marketing professionals. Her show is ranked in the top 3% of all podcasts worldwide and to date, over 360 episodes have been published, featuring industry-leading insights for loyalty marketing professionals. Guests to date have included loyalty leaders from Microsoft, Ikea, American Airlines, Emirates Airlines, ENOC, Comarch and Boots UK among others. She is a former judge for the “International Loyalty Awards”, and the author of the book “Driving Loyalty in Convenience Retail”.
She holds an MBA from Ireland’s top university and is a “Certified Loyalty Marketing Professional”.
Piotr Kozłowski
VP Consulting, Airline/Travel Loyalty, Certified Loyalty Marketing Professional™ (CLMP)
Piotr Kozlowski is an airline/travel loyalty and marketing specialist. He graduated from the Jagiellonian University in Krakow with a master’s degree in Business Management (major: tourism management). Furthermore, he completed an airline industry training at the International University of Applied Sciences Bad Honnef – Bonn. Moreover, he obtained a number of IATA professional certificates. He started his carrier in aviation in ground handling company at Krakow Airport. It has been followed by a number of assignments at Lufthansa Consulting GmbH in Cologne and Frankfurt/Main. Between 2009 and 2012 he has been working as an aviation development consultant for an airport start-up project in Poland and in April 2012 he became a Business Solution Manager at Comarch, where he was responsible for loyalty and CRM products for travel industry. Currently he is acting as Vice President of Consulting Division at Comarch – Services Sector, with the key focus on travel loyalty business. Additionally, he is an aviation management lecturer at the University of Information Technology and Management in Rzeszow, as well as the Jagiellonian University in Krakow.
Wojciech Kempny
Consulting Director at Comarch, Certified Loyalty Marketing Professional™ (CLMP)
Wojciech Kempny is a Consulting Director, specializing in Loyalty and Customer Experience & Engagement projects in the Middle East. He has been working in Comarch for the past 9 years and has worked with the biggest companies in the GCC in the retail, banking and government sectors. Wojciech has concentrated his career on the Middle East and GCC and has lived and worked in the region for over 13 years. This local experience is an invaluable asset when cooperating with companies that are looking to create or revamp their loyalty and customer experience strategies in the region.
Maciej Tyczyński
Head of R&D, Services Sector
Maciej joined Comarch as an Implementation Consultant, then moved on to the R&D Analyst role and built a team focused on advanced data analytics and creating own AI/ML solutions for Comarch's flagship Marketing & Loyalty Management platforms. He now leads R&D Teams working on the next generation of the CRM & Marketing products portfolio including Comarch Loyalty Marketing Cloud.
Sami Nachawati
Consulting Director at Comarch
Sami is a Consulting Director, specializing in Loyalty & Mobile Payments projects in the Fuel Retail and Energy industry. He is also a “Certified Loyalty Marketing Professional”. He has been working in Comarch for the past 6 years and has worked globally with major fuel retailers by helping them to offer outstanding customer experiences at fuel stations. Sami is a big enthusiast of trends and emerging new technologies. He is also a big fan of sports, especially football.
Jacek Lonc
VP, Head of Telco Sales & Business Strategy Division at Comarch
Jacek started working at Comarch in 1996. Within 10 years, he had become a Sales Director in the Telecommunications Sector with responsibility for managing global accounts. At the end of the 90s, he initiated cooperation with TM Forum - a global Telco industry association providing practical tools that support telecoms in the digital transformation. Now, he manages a team and shares his experience as Head of Telco Sales and the Business Strategy Division. His strong professional skills in OSS/BB and go-to market strategy enable him to win major tier1 clients and the biggest contracts with revenues up to EUR 50M. Comarch partners and customers appreciate cooperation with Jacek mainly due to his individual approach, comprehensive support and trustworthiness. He can communicate in four languages, which allows him to cooperate with clients on various international markets.
Łukasz Mendyk
OSS Product Manager at Comarch
Łukasz specializes in solutions based on the concept of intent-driven fulfillment and orchestration, as well as on innovative concepts such as software-defined networking (SDN), network function virtualization (NFV) and end-to-end orchestrion of 5G networks with O-RAN and based on distributed cloud. He believes that Telco has potential and the capability to digitize the economy. One of the important aspect is to demonstrate how various technologies (5G, Open RAN, MEC and AI/ML) can translate into benefits for Industry 4.0.
Bogumił Dąbrowski
BSS Solution Manager at Comarch
A big enthusiast of telecommunications systems, especially from the BSS side. Bogumił has many years of experience in the field of charging, rating, integration of BSS with telecom networks, implementation of modern services for operators, and many others. He is respected as a BSS consulting 5G expert by customers and colleagues.
Mateusz Cieślak
Head of FSM Consulting at Comarch
Mateusz combines extensive leadership and a technological background. With 17 years of experience in the telecommunication industry, he has driven big innovative projects for European operators such as T-Mobile and Orange. Since early on at Comarch, he has been involved in various projects supporting IT transformations for global organizations.
Maciej Sałata
SME & Corporate Banking at Comarch
Consulting Director at Comarch (est. 1993), a provider of innovative software and IT services for financial institutions worldwide. Maciej has focused his career on helping banks drive innovation, explore new revenue opportunities, lower operating costs and improve user experience in the area of digital banking for corporate and SME customers. Having been in software development, project management and consulting for top banks, Maciej has acquired over 10 years of international experience in technology and business alike, which allow him to provide uniquely insightful solutions to problems faced by modern financial institutions.
Suryaveer Singh
Head of Loyalty, CRM and Data Analytics at ENOC
Over 15 years of corporate experience in banking, advertising, luxury retail and oil and gas Suri as everyone knows him has considerable experience in loyalty working for Ogilvy & Mather MetLife, Al Tayer group and ENOC in building and structuring loyalty programs. Having been part of the Amber program in the GCC he launched various markets for brands like Bloomingdales, Jimmy Choo, Ermenegildo Zegna to name a few. Currently working with the Emirates National Oil Company he is responsible for setting up the first fuel rewards program in the region. An MBA from Amity business school he travel, wildlife photography and golf.
Andrzej Przewięźlikowski
Vice President, Director of Financial Services Division at Comarch
Andrzej has an Engineering MBA and a Master’s Degree in IT, he has been working at Comarch since 1998 – starting as a programmer and system designer. In 2003, he moved to the US where he worked as a solution manager – building BSS/OSS solutions for customers in both North and Latin America. Armed with the market knowledge he gathered during that period, he returned to Poland to work as product manager in the Telecommunications sector in the areas of real-time service control systems, business process management and self-service solutions. In 2005, he became a manager of Comarch’s Strategic Research Center, where his main role was to create visions of new market areas and products, and coordinate Comarch’s participation in research projects. Since 2006, he has also held the position of Chief Technology Officer of Comarch SA At the end of 2007, he decided to move closer to the business side of IT and joined the Loyalty & Airlines Systems group in Comarch – taking the position of Application Consulting Director and transformed the organization to offer a wider range of products. Since 2015 Director of Financial Services Division and Management Board Member Comarch SA.
Arvid de Coster
CEO & Co-Founder WeGroup
Arvid started his career as an insurance sales executive within the ERGO insurance group in Belgium. Passionate about sales and innovation, he quickly started experimenting with implementing technology into the sales and advisory processes of intermediaries, with the clear goal to increase efficiency, growth and overall user experience. This eventually led to the founding of WeGroup, which aims to translate this vision into its cutting edge insurtech platform. Enthusiast of innovative solutions in the process of reporting and handling claims. Insurance blogger trying to bring the digital world closer to insurance.
Next to leading WeGroup, Arvid is a regular speaker on international insurance and business events, talking mainly about sales process optimization, customer experience and technological innovation.
Maciej Dylewski
International Business Director at Comarch
Within January joined Comarch SA to support expansion on international insurance markets. CEO & co-founder of CCN Polska Claims Corporation Network. A graduate of the Poznan University of Economics and the Warsaw University of Technology, earned his MBA from London Business School and HEC Paris. Through over 20 years of experience in the insurance industry, Maciej had the opportunity to shape the sector since the 90s. Built his professional experience at ERGO Hestia, ING, AXA, MAXIS, came up with the concept of new brand Saltus. He specializes in consulting services, multi-product distribution designing, has a unique experience in brand crisis management. In 2017 Maciej joins as a co-founder of CCN (Claims Corporation Network). Another passion which is traveling and aviation has become the reason to co-create FlightClaimEU. In private life, a proud father of two daughters and one bulldog named Kibic.
Marcin Wąsikowski
Managing Director, Head of Bancassurance and Affinity Sales and Sales Support Division, UNIQA
25 years linked with insurance market. Since 15 years responsible for bancassurance and affinity sales and sales support division. Focused on digital and mobile app insurance distribution with a taste of rational innovations. Responsible for best in class bancassurance model co-created between UNIQA and mBank (leading European digital bank). Skilled in Banking, Sales, Business Development, Customer Relationship Management (CRM), and Sales Operations. In free time, photography, trekking and bushcraft enthusiast.
Rafał Gilarski
Business Intelligence Consulting Director at Comarch
Rafał Gilarski is Head of BI consulting team with 9 years of experience at Comarch. His professional career focuses on reporting and analytical solutions for different industries, including insurance and banking. Knowledge of BI services market based on close daily cooperation with clients.
Wojciech Trybuszkiewicz
Managing Director, Bancassurance & Affinity, GENERALI
More then 25 years in Insurance industry on various positions mainly dedicated to Sales & Strategy in B2B distribution channels, Customer Loyalty and Affinity Programs. His strong background in insurance and banking cooperation gave him full awareness and expertise on complexity of customer needs and behavior. He is a member of Generali Bancassurance International Competence Center community. Alongside expert function, successfully has built and led sales structure teams and cross functional projects including M&A processes. As e Member of Bancassurance & Affinity stream in Polish Insurance Chamber has been involved in process of consulting and development of industry regulations and best practices. Privately Certified Business Couch with mission to help and support others to find their own way. Besides regular yacht sailor with ambition to cross Atlantic Ocean as one of “Things to do before you die”
Karol Leszczynski
Factoring Product Development Manager at Comarch SA
An enthusiast of the AGILE methodology, certified Scrum Master, Professional IT Product Owner. Graduate of Management and Marketing in the Public Sector at the Jagiellonian University in Krakow. He has 10 years of experience in corporate banking (Raiffesien Bank, BNP Paribas) as Relationship Manager and Sales Director of Factoring for the Southern Region of Poland. Since 2019, a member of the Business Banking Unit at Comarch - he holds the position of Product Development Manager of the Comarch Factoring Platform. He is responsible for the development of the Comarch Factoring Platform in line with the latest business trends and market analyses. His main responsibilities include the transformation of the platform from a monolithic structure to microservices and development towards a cloud application. Author of the Factoring blog.
Bill Hanifin
CEO Wise Marketer Group (WMG), Certified Loyalty Marketing Professional™ (CLMP)
Bill Hanifin is CEO Wise Marketer Group (WMG) and a Certified Loyalty Marketing Professional (CLMP™). Bill is responsible for the overall management and growth of Wise Marketer Group and serves as the Managing Editor of TheWiseMarketer.com (TWM).TWM is known as the Global Voice of Customer Loyalty and is the acknowledged global source of news, education and research serving the Customer Engagement, Loyalty, CRM, and Digital Marketing industry worldwide. TWM has a highly engaged newsletter subscribership in excess of 14,000 representing over 120 countries.WMG operates The Loyalty Academy™ (TLA), which offers the first educational program for marketing professionals in the industry, the Certified Loyalty Marketing Professional™ (CLMP). Loyalty Academy™ offers public workshops for loyalty marketing training and provides corporate training to global brands.TLA currently has certified 580 marketing professionals in 41 countries. TLA maintains an annual calendar of certification workshops, with events confirmed in 2023 in Dubai, Amsterdam, Morocco, Singapore, Melbourne AUS. Additional events are pending for Cape Town, India, UK, and US.Over a twenty plus year career as a strategist and business development expert in customer loyalty, Bill has created, implemented, managed, and measured Customer Marketing strategies for well-recognized brands. Most of this work was delivered through his strategic advisory firm Hanifin Loyalty, which he operated between 2006 – 2022. Bill has worked with American Express, Circle K, Denny’s, Lucky Brands, Master Card, Maverik, McGraw Hill, Panera Bread, Redbox, 7-Eleven, Scotiabank, Shell, Visa, and many more.Bill has a comprehensive understanding of the complexities of Customer Loyalty in virtually every customer facing brand and retail sector as well as in numerous geographic markets. Bill worked with brands across Latin America for several years, launching cobrand payment card rewards programs through Visa and MasterCard, hotel and retail loyalty programs and multiple coalition programs that are still operating today.Bill is passionate about understanding the driving forces of customer engagement and consumer purchase decision making. His financial background has enabled a unique set of tools and intellectual property in the financial modeling and management of customer loyalty programs. He has pioneered the creation of a methodology to approach customer loyalty planning through a holistic corporate approach that invokes the cooperation of cross-functional leadership and C-Suite support.
Gaurav Jain
Head of Products at Ahli United Bank of Kuwait
Gaurav Jain is a seasoned retail banker with considerable expertise in Product management and digital transformation across GCC and India. He has worked with ICICI Bank and HSBC In India & Mashreq Bank (Qatar ,UAE) , Boubyan Bank (Kuwait) & Bank Albilad (KSA) in GCC. In his current role at Ahli United Bank, as Head of Product he is overseeing the transformation at a bank level towards digital capability keeping the quintessential customer experience at the core of this journey.
Paweł Świerszcz
Product Manager at Comarch
Paweł is a visionary with over 20 years of professional IT experience, responsible for network slicing, virtualization and orchestration in OSS. His dedication and reliability were already appreciated when he was developing skills as Developer or Product Owner. Currently, Paweł works as Business Architect and Product Manager and manages NFV, resource orchestration and network slicing for 5G areas.
Andy Tiller
Executive Vice President at TM Forum
Andy has over 25 years’ experience in product marketing and product management for telecom suppliers and technology companies. He joined TM Forum in 2017 from Chinese BSS/OSS supplier AsiaInfo, where he built an international product strategy, established a global marketing function and set up the company’s operations in Europe. Previously, Andy held senior positions at ip.access (where he was also a founding board member and director of the Small Cell Forum), ShoZu, and Geneva Technology (acquired by Convergys in 2001).
Tymoteusz Wrona
Head of Presales in Telecommunications Division at Comarch
Tymoteusz is currently operating as the Head of Presales in the Telecommunications Division at Comarch. He graduated from the Kraków AGH University of Science and Technology before he began work with Comarch, where he has played an integral role in production, product management, implementation, and presales of Comarch’s BSS solutions. In 2012, Tymoteusz continued to climb the ranks within Comarch and was eventually selected to manage the entire BSS and IoT Consulting Units. Since September 2019, he has been leading Telco Presales Management for all Comarch telecommunication products, overseeing the entire team of specialists worldwide.
Tomasz Fryc
Chief Technology Officer at Alior Bank
I’m an experienced manager, infrastructure & software architect and technology enthusiast, who is able to go through IT solutions from technical details to business values and relations with clients. For many years in banking sector, three years as a system administrator in BPH Bank, then 8 years in Alior Bank as a manager in the rank of the director responsible for the maintenance of application systems and infrastructure. I've joined JLupin Software Studio as a Business Consultant Solutions responsible for business development, marketing, product management and development. After 2.5 years, I returned to Alior Bank S. A. as Chief Technology Officer to help the bank adapt to new technologies by launching „Go to Cloud” adoption program. This program has resulted in building a hybrid cloud and transforming the most critical systems into the cloud model. In 2023, we started the next stage of transformation, the goal of which is to implement a full DevOps model.
Syed Shahbaz Ahmad
Project Manager at ANB Bank
Syed Shahbaz is an experienced project manager with a proven history of working in financial institutions, fintech's and e-commerce industry. He is currently serving as senior project manager in Arab National Bank and leading Strategic objectives of digital journey transformation & regulatory compliance.He has over 10 years of experience in the project management & product development and has expertise in the implementation of banking applications.
Raffael Fappiano
Product Manager - Azul Brazilian Airlines
Raffael Fappiano is responsible for Airline Products and Loyalty Projects at Azul Brazilian Airlines since 2018. He is charge of Airline Redemptions performance and Development of Innovative Products and Strategies to leverage the Business. He is also responsible for projects with Comarch for new Loyalty platform solutions. Graduated in Marketing, he has always focused his career on Loyalty and worked for Loyalty Programs at Insurance Companies and Airlines. Enthusiastic about
Innovation and Business Solutions, he also has specializations in Projects and Development of New Products. Currently, is heading many innovative projects and hopes to contribute to the growth of customer loyalty and engagement in Brazil and worldwide.
Simon Peterman
CEE at Raiffeisen Factor Bank AG in Austria
Presently Factoring Coordination Manager for 11 factoring units in CEE at Raiffeisen Factor Bank AG in Austria, Simon Peterman was previously Member of Management Board of Invictus FS, Slovenia, Head of Transaction Banking Product Management at Erste Bank; Member of the ICC Global SCF Steering Group, Chairman of the CEE Chapter of FCI, Netherlands and started his career as a credit insurance underwriter at the Slovene Export Credit Agency.
Mahmoud Ibrahim Saafan
Head OF Transaction Banking & Escrow at Ajman Bank
Mahmoud has had the privilege of working with some of the most renowned banks in UAE, including ADIB, Noor Islamic Bank, and Ajman Bank. Throughout his career, he has held various leadership positions and gained valuable experience Global Transaction Banking, Corporate Technology, Digital transformation, Payment and Esrow he has did is well Sales Management, and Real Estate and Retail banking Management. Mahmoud is also a proud holder of an MBA Degree from Australia, which has equipped him with the skills needed to stay ahead in the industry.
His passion for breaking records is infectious, and he is known to celebrate every milestone with his team. In his upcoming talk, Mahmoud will be sharing his insights into the rapidly-evolving field of Global Transaction banking, digital transformation and innovation. He is excited to connect with like-minded individuals and inspire them to strive for success.
Konrad Klimek
President of the Management Board of KUKE Finance S.A.
An experienced assistant in sales issues with practical knowledge in the field of finance and insurance. He works in factoring market from the beginning of his career. In Polfactor S.A. (now mFaktoring S.A.), he was responsible for the development of sales, and from 2008 he was the Director of Sales and Marketing Department. Then he worked at Coface Poland Faktoring Sp. Zoo. as the Deputy Commercial Director for Factoring. Since 2014, he holds the position of the President of the Management Board of KUKE Finance S.A. - a factoring company that he founded and introduced to the Polish market. He participates actively in the work of the Polish Factors Association (PZF) - from 2020 as the Vice-Chairman of the PZF Executive Committee, and then from June 2021 as the Chairman of the PZF Executive Committee. A graduate of the Higher School of Commerce and Law. Ryszard Łazarski in Warsaw (currently Lazarski University). He completed post-graduate studies in the field of management and finance at the Warsaw School of Economics. He is a holder of the Diploma of Proficiency in Export Factoring Sales obtained at Factors Chain International. He is married and has two children. In his free time, he likes to be active, especially on the tennis or basketball court. He describes himself as a vintage car lover.
Jerzy Dąbrowski
Vice Chairman of the Board, Faktoria Sp. z o.o.
Jerzy Dąbrowski – Vice-Chairman of the Management Board at Faktoria Sp. z o.o., in the factoring industry since 2002. Recently, as the Chairman of the Management Board and CEO of Bibby Financial Services in Poland and Vice-Chairman of the Executive Committee of the Polish Factors Association. Previously, he managed the Factoring and Trade Finance Department at Bank Millennium SA. He also worked at Pekao Group and Raiffeisen Bank being responsible for international factoring and trade finance business. Active participant in the public debate on the broadly understood management of receivables and liabilities in companies, as well as statutory changes regarding prohibition against assignment of receivables. Privately involved in the brewing craft, he shares the joys and concerns of small entrepreneurs. A graduate of the Institute of Economics of the Catholic University of Lublin, where for 4 years he was also a lecturer at the Department of International Economic Relations.
Simone Panizza
C Consulting International Markets Coordinator
Simone is a Project Manager with more than 20 years of experience in the Services and IT sector. He has been highly successful in managing complex, international projects in the reinsurance, insurance and oil industries. Over the course of his extensive international experience (projects in France, UK, Kazakhstan and Russia) he has developed a profound expertise in the management and enhancement of diversity. He is an innovation activist, a fervent believer in processes, and a problem solver by vocation. Simone is currently involved in the Internationalisation Project which aims to bring the value characterised by C Consulting abroad.
Julien Beenakkers
CEO at Future Connections
Julien is a co-founder and co-owner of Future Connections and has been its CEO from its inception. His career has seen him holding various management and executive positions for international telecommunications and IT companies including Tech Mahindra, LCC, Nacap Telecom and KPN. Julien has a strong background in business development, sales and finance, which he leveraged working for businesses mainly specialised in Internet Protocol (IP), wireless connectivity, the cloud and managed services. In addition, he has been involved in starting up and developing multiple new businesses and mergers and acquisitions. Julien holds a degree in Business Economics from the International Business School in Breda, the Netherlands, and a Master degree in International Business Development from ESB Business School in Reutlingen, Germany.
Reginald Delhez
Digital Transformation Manager at Future Connections
Reginald Delhez is a Digital Transformation Manager at Future Connections, with extensive experience in telecom/ICT, including technical pre-sales, consultancy, line management and program management. He has worked for start-ups and scale-ups in situations where challenging business development, sales, projects, and operations need to be managed in combination with transformations. Reginald has held senior manager/director positions for both local and multinational vendors and operators as well as consultancy companies in the fixed and mobile telco and software domains. Reginald's educational background includes a BSc in Engineering on Technical Computer Science from Breda and Rotterdam in the Netherlands. He continues to utilise his expertise to help companies navigate the complexities of digital transformation and achieve success in today's rapidly evolving business landscape.
Peter Gustavsson
Head of Loyalty Solutions team within Scandinavian Airlines (SAS) Digital & IT
Peter Gustavsson is the head of Loyalty Solutions team within Scandinavian Airlines (SAS) Digital & IT. Prior to being head of the department he was the Tech lead in the Customer Engagement team at SAS, where he innovated and pioneerd using machine learning, RPA, MFA to combat loyalty fraud. An innovation that led him to be invited by Microsoft to be a keynote speaker at the 2020 Microsoft Build Conference. Part of Peters previous role and current role has been to implement and drive the development agenda for using Comarch CLM as a key platform for the SAS EuroBonus loyalty program.
Prior joining SAS in 2015 he has worked for Coca Cola Enterprises, Apple Inc among others. Always with a customer focused approach and how technology can add true business value and customer engagement. With over 20 years technical experience in the travel domain and over 15 years experience of loyalty programs from both a business and technical perspective,combined with extensive cybercrime/fraud-prevention work, he has become a recurring expert in Star Alliance tech meetings on loyalty security, fraud prevention, API protection among other topics. He was recently invited to Europol to be a keynote speaker around Account Takeovers in loyalty programs, and how to combat this while balancing the customer experience.
Hamdan Khan
Consulting Leader for EY
Hamdan Khan is the Consulting Leader for EY’s Wealth and Asset Management business across the Middle East and Africa. He has a Bachelor’s Degree from Staffordshire University and a Master’s Degree from the London School of Economics and Political Sciences plus various relevant professional qualifications. Hamdan has over 15 years of experience of working across Europe, US and the Middle East predominately with Independent Financial Advisors, Boutique Wealth Managers, Private Banks and Retail Mass Affluent businesses which are part of a broader bank. Hamdan supports clients across their entire operating model from products, propositions to technology and operations.
Kwaku Debrah
Senior Advisor at EY
Kwaku is a Senior Advisor to major institutions across the Middle East & Africa regions. He has extensive experience delivering business transformation and change engagements using technology as an enabler within the Banking & Capital Markets, and Wealth & Asset Management industries. He has over 10 years’ experience working across Europe, Africa and recently in the Middle East where he has primarily been focussed on Wealth managers and Private banks. Kwaku graduated from the University of Aberdeen where he studied Finance and Investment Management.
David McKinnon
Principal Project Manager at PG&E
David’s expertise is assessing and solutioning complex business problems and process improvements that span across departments, disciplines, and systems. David has over 30 years’ experience in IT and utility operations at Pacific Gas and Electric Company. During his career at PG&E, David served in several capacities including utility capital improvements project manager, division support service manager, manager of IT infrastructure project delivery, manager of IT application project delivery COE, and chief of staff to the vice president of IT infrastructure operations, driving cross department planning, budgeting, and process improvement. David retired in 2018 as a chief solution engineer. In 2020, David was appointed as the principal project manager with PG&E’s Telecom Network Portal project. David served 5 years with the United States Naval Mobile Construction Forces (Seabees) with deployments in the US Pacific Territory and the British Indian Ocean Territory.
Bryan Arline
IT Product Specialist Expert at PG&E
A seasoned IT professional of 25+ years with a strong focus on Configuration, Inventory, & Asset Management. Enjoys golf and fishing.
Mateboho Malope
Group Loyalty Executive at Vodacom Group
Mateboho joined Vodacom in October 2017 as the Executive Head of Rewards & Loyalty, overseeing strategic ownership of Vodacom Rewards & Customer Loyalty Propositions. In this capacity, Mateboho was accountable, among others, for influencing growth in market share, Net Promoter Score, brand affinity, as well as reduced churn and longer tenure of Vodacom customers. In her quest to drive transformative value for Vodacom customers, Mateboho has successfully “virtually” led the launch of the VodaBucks Rewards Programme, Vodacom’s single virtual currency, which aims to reward all Vodacom customers for the things they already do. Following the success of VodaBucks in Vodacom South Africa, Mateboho has taken up the role of Group Loyalty Executive, where she is embarking on an exciting mission to scale VodaBucks across Vodacom Group markets. Prior to joining Vodacom, Mateboho held other senior positions, each move being motivated by her drive to diversify her portfolio. These positions include that of CFO of Mobile Money at MTN SA, Divisional Manager of Partner Relations and Commercial for the Discovery Vitality Loyalty Programme and Country Finance Manager at General Electrics. Mateboho has recently completed the Vodacom Advanced Executive Program (VAEP) with Gordon Institute of Business Science. During her tenure at Discovery, she attended the GIBS’ Executive Leadership Program and graduated cum laude. Her other academic qualifications include B Comm and MBA degrees.
Apart from being a Customer Loyalty & Rewards expert, Mateboho also demonstrates strong attributes of a generalist. These attributes were facilitated, among others, by her involvement in Loyalty programs which did not limit her to a commercial function but exposed her extensively to all aspects of a business. She is passionate about crafting strategy and fostering design principles that promote implementation and operationalisation whilst driving desired change for the broader organization.
Kimmo Aalto
Head of Business Sourcing, OP Financial Group
Kimmo Aalto joined OP Financial Group in 2015. Currently he is responsible of Business Categories Sourcing containing direct and indirect sourcing as well as categories for insurance claims. Prior to OP Financial Group Kimmo has gained a proven experience in customer focused international markets both from the B2B sales and procurement. Kimmo Aalto has a M.Sc. degree, specializing in mathematics, computer science, physics and economics. He has also complemented his knowledge with business economics at the Helsinki School of Economics and Business Administration.
Christer Buen
Product Manager- Loyalty, Norwegian Reward
Adrian Korczyński
Chief Information Security Officer at Comarch
Adrian Korczyński is a Cyber-Security Professional with 17 years of experience. Started as a developer, he designed and developed systems for encryption, identity management, authentication, privileged access management & monitoring. Throughout the years he successfully delivered solutions for banking, telecommunications, public and healthcare sectors. His fields of expertise cover software, hardware, IT-architecture, networking and management. He has been promoted numerous times for various technical & business roles. Today he holds a role of Chief Information Security Officer, dedicated to manage the level of resilience to cyber threats, as well as protection of company’s information, hosted services and secure development of Comarch’s products.
Piotr Stokłosa
Senior Account Manager at Comarch
Piotr is currently working as a Senior Account Manager of Comarch’s key accounts for the USA market. His primary focus is on customer satisfaction. Prior to this role, Piotr was a Senior telecommunications consultant with over 15 years of experience including working for mobile operators and as a solution architect for large OSS transformation programs.
Beth Leverton
Director of Rewards & Loyalty at Ford Motor Company
Beth Leverton is the Director of Rewards & Loyalty at Ford Motor Company, where she is celebrating 30 years of employment this year. She has held various roles focused on customer experience and automotive technology, and most recently helped launch an e-commerce platform for Ford Pro to deliver products and services to Commercial and Fleet customers globally. Regardless of role, her passion always lies in building strong teams and treating Ford’s customers like FAMILY. Beth lives in Northville, Michigan, with her husband, three kids and two big golden retrievers!
Venues
The Comarch User Group 2023 conference will take place from May 9-11th in the beautiful royal city of Kraków.
Those of you who arrive earlier will be hosted on the evening of May 9 at Błonia Bistro Kraków, where Polish cuisine and culture will meet.
The events of the second day will be held at Comarch headquarters – except for a late dinner at Wierzynek, a historic restaurant in the Old Town. On the third day, you can join us for insights at some of the most iconic venues in Krakow’s city center:
Gallery of the 19th Century Polish Art in the Sukiennice: An art gallery located on the first floor of the famous Cloth Hall (Sukiennice) in the very heart of Krakow’s Main Square. Containing some of the most important pieces of 19th-century Polish art, the gallery holds incredible cultural and historical value. The events planned there are dedicated to Telecommunications and Loyalty sectors.
Collegium Nowodworskiego: located at ul. Św. Anny 12, is the seat of the authorities of the Jagiellonian University Medical College. Erected in the years 1636-43, it was intended for the needs of secondary schools preparing young people for university studies. The events planned there are dedicated to the Banking & Insurance sector.
- Comarch Headquarters prof. Michała Życzkowskiego 23, 31-864 Kraków, Polska
- Gallery of the 19th Century Polish Art in the Sukiennice Rynek Główny 3, 31-042 Kraków, Polska
- Collegium Nowodworskiego Świętej Anny 12, 31-008 Kraków, Polska
- Błonia Bistro al. 3 Maja 55, 30-066 Kraków, Polska
- Wierzynek Rynek Główny 16, 33-332 Kraków, Polska
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Comarch Headquarters
prof. Michała Życzkowskiego 23, 31-864 Kraków, PolskaContact
Loyalty: Sara Giza
Banking & Insurance: Monika Dziurdzia
Telecommunications: Anna Cyganik