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About the Webinar

On November 25, customer loyalty experts from around the world will gather at a virtual summit to discuss the past, present & future of customer loyalty

Join us for an exclusive event during which you will learn how the loyalty landscape has changed in 2021 and what the biggest loyalty trends for 2022 are!

You will also discover why today's companies should use AI & Machine Learning to improve customer engagement, how to design a perfect loyalty app, what the future of cookie-based targeting is, how brands changed their loyalty programs to address the new post-pandemic reality, and much more!

Agenda

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Our Speakers

  • Bartosz Demczuk
    Bartosz Demczuk Senior Vice President at Comarch Middle East
    With over 10 years’ experience in loyalty program he made a journey together with customer across all market industries from loyalty 1.0 up to the latest trends around SoLoMo, precision marketing, blockchain and pretty much any other buzz world in industry. Thanks to the global experience he can share best business practices gathered from over 100 loyalty programs on 6 continents with nearly 390 million members. Currently he shares his time between Dubai – Sydney – Kuala Lumpur.
  • Wojciech Kempny
    Wojciech Kempny Consulting Director at Comarch

    Wojciech Kempny is a Consulting Director, specializing in Loyalty and Customer Experience & Engagement projects in the Middle East. He has been working in Comarch for the past 9 years and has worked with the biggest companies in the GCC in the retail, banking and government sectors. Wojciech has concentrated his career on the Middle East and GCC and has lived and worked in the region for over 13 years. This local experience is an invaluable asset when cooperating with companies that are looking to create or revamp their loyalty and customer experience strategies in the region.

  • Marlena Polrola
    Marlena Polrola CRM & Loyalty Consultant at Comarch
    As a CRM& Loyalty Consultant at Comarch, I define and address brand’s needs in the fields of marketing, loyalty and customer engagement. Combining my broad professional experience with some shopaholic tendencies, I craft creative concepts for companies in Asia-Pacific that get people talking! As a living and breathing millennial, I’m excited by new technologies, passionate about gamification and obsessed with innovating content that's absurdly useful and effective!
  • Widyantoko  Utomo
    Widyantoko Utomo Key Account Manager, XL Axiata Indonesia
    In charge of Modern Trade retail partners especially in building sustainable relationship that enhance the overall experience of both end-user and business customers of one of the biggest Telecommunication Company in Indonesia. Using the award winning platform Device Club, as the one-stop platform for both partner side and company side of sales force, to answer incoming challenges in growing the business.

Event coordinator

Joanna Kamycka (Services)